This event will be a phone-free experience. Use of phones will not be permitted in the performance space.

Upon arrival at the venue, phones will be secured in individual Yondr pouches that will be opened at the end of the event. Guests maintain possession of their devices at all times, and can access them throughout the event only in designated Phone Use Areas within the venue. All devices will be re-secured in Yondr pouches before returning to the performance space.

All pouches and equipment are routinely sanitized. The Yondr staff is trained and required to follow safety guidelines and hygiene protocols to practice social distancing, minimal contact and wear required personal protective equipment.

Anyone seen using a device during the performance will be escorted out of the venue by security. We appreciate your cooperation in creating a phone-free experience.

Frequently Asked Questions:

Q: Do I maintain possession of my phone at all times?

A: Yes.

Q: Will the case affect my phone in any way?

A: No.

Q: My ticket is on my phone. What do I do?

A: Printed tickets are preferred for entry, but Yondr staff will be standing by to unlock your phone so you can access your mobile ticket in order to enter the venue.

Q: I have a babysitter at home OR I am on-call for work — Where can I check my phone?

A: Set your phone to vibrate as you enter the venue. You’ll be able to feel your phone vibrate through the Yondr case when you receive calls or texts. You may use your phone throughout the night at designated Phone Use Areas in the lobby of the venue.

Q: What is a Phone Use Area?

A: Guests are able to use their phones at designated Phone Use Areas in the venue. All phones must be secured in a Yondr case before guests re-enter the performance space. 

Q: How do I unlock my phone after the show?

A: Yondr staff will be stationed at all exits to unlock your phone at the end of the show.

Q: Does it take long to unlock the cases and leave the venue?

A: No. Yondr staff are located at each exit to unlock cases. We find that leaving is consistently faster at a phone-free show. 

Q: I didn’t know about the phone policy. What if I don’t want to do this?

A: This is the show policy, and as a result we cannot allow entry to any guests with cell phones or smart devices if they are not secured in a Yondr case.

Q: What happens if there is an emergency in the venue and I can’t access my phone?

A: All venue staff and security have cell phones and radios. Should an emergency occur, they are trained to implement and execute safety and emergency procedures. Guests should follow all venue instructions and evacuate immediately in the case of an emergency. Yondr Venue Staff will have hand-held unlocking devices outside at a safe distance from the venue.

Ages 16+

Sennheiser Mobile Connect is an application allowing you to utilize your phone as an assisted listening device. This will allow you to plug in headphones, or utilize your existing hear aids depending on their capability to hear the audio of the show in a much more personal way.

Utilizing MobileConnect:

1. Installation

2. Install Sennheiser Mobile Connect from the App Store (Apple Devices) or from the Play Store (Android Devicess).

3. WiFi

4. Connect to the GalaPro WiFi network. This WiFi network will only be visible in the theater itself.

5. Open App

6. Open the MobileConnect App on your device.

7. Channel

8. Select the 'Altria Theater Stage' channel. Note that this channel will show only once the performance has started.

9. Adjust

10. Adjust the audio volume at the bottom of the screen and drag the circle in the middle at adjust the sound to what you desire

Assisted listening devices are available upon request from the Concierge Desk located in the Box Office Lobby on West Main Street. A valid driver’s license or photo ID will be requested as a deposit for the equipment. We offer two types of receivers, and stock enough of each type to meet ADA requirements according to the percentage of audience capacity. The receivers we distribute most often are the stethoset variety, which includes integrated earbud-style transducers, and are worn like a stethoscope.

We also offer pendant or necklace receivers, which come on their own lanyard and feature a 3.5mm (1/8") connector, which is the standard headphone connection found on smartphones, iPods, ADA ATM cash machines, etc. We can provide these pendant receivers with inductive neck loops, which allow compatibility with T-Coil hearing aids. These receivers are also compatible with cochlear implants featuring 3.5mm Direct Audio Input, personal headphones, or any other device that has a 3.5mm audio input.

All ticket purchases are final. No refunds or exchanges except in the case of an event cancelation. Shows and dates are subject to change. Some fees may not be refundable. Ticket policies are at the discretion of Altria Theater and Broadway in Richmond, and may be changed at any time.