Box Office Information

Altria Theater is fully accessible to patrons with physical disabilities. The Richmond Performing Arts Alliance is dedicated to providing a comfortable and enjoyable theater experience for persons with special needs:

• Wheelchair accessible seating is available throughout all seating levels allowing for a choice of view and ticket prices. Tickets can be purchased online, via phone or in person at the Box Office.
• Devices for the hearing impaired are available at the Concierge desk.
• ASL-interpreted services are offered for many productions. This service must be requested at least 2 weeks prior to the show date.

• Kulture City sensory bags containing special KCVIP badges, fidget toys, noise canceling headphones and other resources, are available for checkout (at no cost by leaving an ID) at our Concierge desk located in the Altria Theater Box Office Lobby.

 Learn More about Kulture City

If an event at the Altria Theater has been canceled, please take the tickets to the place of purchase for a full refund. Tickets charged with a credit card by phone or internets are automatically credited to the purchaser's account.

For tickets purchased through a group order, please call the Group Sales Office directly for specific instructions at (804) 592-3401

As of July 1, 2022, all transactions at Altria Theater and Dominion Energy Center will be cashless. All major credit cards and debit cards are accepted including Visa, MasterCard, American Express, Discover, and Gift Cards. Service charges apply to all orders.

Altria Theater accepts requests for donations to local fundraising events held by registered nonprofit organizations in the Greater Richmond area. Due to high demand, a limited number of donations are available each quarter. All donation requests must be made through the form on this page.

Children up to 24 months of age who do not occupy a seat may enter the building without a ticket for most events. PLEASE NOTE: Some events will require all attendees regardless of age to present a ticket for entry, or have a different minimum age requirement. Please check the event’s ticket policies at the time of purchase.

Group prices are available for many performances. Visit the Group Sales page for more information, give us a call at (804) 592-3401, or send us an email at groupsales@asmrichmond.com.

All ticket purchases at Altria Theater are final, no refunds or exchanges are given, except in the case of an event cancellation.

Tickets for entry to the Altria Theater are a revocable license and entry may be refused due to inappropriate attire, disorderly conduct, intoxication, etc. Guests who fail to abide by policies, state or federal laws are subject to ejection and arrest.

The Altria Theater Box Office – by phone or online at altriatheater.com – is the only official retail ticket outlet for all performances at the Altria Theater and is the only way to guarantee the best prices. Ticket buyers who purchase tickets from a ticket broker or any third party should be aware that the Altria Theater is unable to reprint, replace, or exchange lost or stolen tickets and is unable to contact patrons with information regarding time changes or other pertinent updates regarding the performance. Additionally, we reserve the right to revoke tickets sold by a broker or unauthorized third party. Revoked tickets are not valid for admission and are non-refundable.

To guarantee you are purchasing tickets from a legitimate and official source:

• Go to altriatheater.com or etix.com
• Call us at (800) 514-3849 or, for ADA purchases only, call (804) 592-3368
• Visit the Altria Theater Box Office, located at 6 N. Laurel Street

Additionally, guests may not re-sell tickets on Altria Theater’s property.

Will Call tickets may be picked up 2 hours prior to the performance you are attending from the Box Office, located on W. Main Street. Purchaser must present a picture ID when picking up tickets.